Consumer User | Industrial User

Frequently Asked Questions

We’ve put together some regularly asked questions that will help you understand how our products and
services can help. if you have your own question that doesn’t appear please email it to

A. An Emergecy Contact Record is personal web page that displays your choice of information to help emergency responders know about any medical issues you may have and who to contact. This information can make all the difference when you're hurt and unable to answer questions yourself. You decide what information you want displayed including up to three emergency contacts and details on any medical conditions such as allergies, medications you're currently taking or conditions like epilepsy.

A. A QR Code is a type of two-dimensional barcode that consisting of an array of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone using a QR code reader application.

A. Many smartphones have a QR reader pre-loaded and virtually all can download one. But you don't need a QR reader app to use the ICEid™ tag and neither does the emergency responder. If the person who needs your Emergency Contact Record doesn't have one, they can just type in the URL and unique code found on your tag or sticker.

A. They simply go to ("In Case of Emergency ID Me") via their phone browser as they would any other website and enter the personal code printed on your tag or sticker, and your personal record details will appear to aid them.

A. There are a number of FREE QR code apps in the iTunes Store for Apple iPhones or in the Google Play store for Andriod devices. The system will work with any application that can read a QR code.

A. The ICEid service does require 3G, 4G or WiFi coverage to be able to display your Emergency Contact Record. We're working an a solution for this and plan to have an SMS tool in the near future.

A. Yes they are. QR codes are used in many different ways. The biggest use is for marketing to gain information about products, get a coupon or even purchase something. First responders are increasingly trained to look for such tags and, in particular, for tags labeled ICE (In Case of Emergency).

A. Yes it is. And we will NEVER provide that information to anyone except for the display of your Emergency Contact Record to someone scanning your personal QR Code. However, because the system is designed to be easily accessible by first responders the information in your Emergency Contact Record is visible to anyone who scans your QR code or enters your tag number using the URL you should not put onto your personal Emergency Contact Record any information that you would not want a member of the public to see. The information displayed is totally in your control and you can change the information as often as you like.

A. Absolutely, just log into your account and change the details.

A. We take security serious and hold all information you provide securely. We will never sell your individual account details (name, postcode, gender, DOB and email address) to third parties. However, we may share your account details with the retailer from whom you purchased your product, and may share this data, anonymized and aggregated to provide product and industry reports. For example, the proportion of females aged 21-30 who purchase yellow helmets rather than black ones. To be clear, your account details are kept separate from your personal emergency contact record - which is never revealed to anyone other than someone accessing your personal QR Code such as a first responder.

A. "Near Field Communication" is a communication protocol, increasingly being built into smartphones, which enables all the same information as is contained in the QR Code to be transmitted to the smartphone simply by bumping the phone againstthe tag.

A. Absolutely not. Your Emergency Contact Record isn't held on your phone so there is no way to get the information from just bumping your phone.

A. Our ICEid™ tags are a small plastic tag with a metal ring for easily attaching to your jacket, backpack or key ring. Our ICEid™ sticker is made of vinyl with an adhesive back and can be stuck onto dry, hard surfaces such as a cycle or skiing helmet.

A. Additional tags and stickers can be purchased from the Visijax site at

A. Of course. Just email with your requirements and we'll let you know what we can do.

A. All you need to do is log into your account and select TAG INFORMATION from the ACCOUNT menu. You can find full details on our Managing Your Account page at

A. Of course! Just log into your account and select MEDICAL INFORMATION from the ACCOUNT menu. You can find full details on our Managing Your Account page at

A. Absolutely. Log into your account and select CONTACTS from the ACCOUNT menu. You can find full details on our Managing Your Account page at

A. This error code means that the activation code used was not valid. This is normally the result of clicking on the activation link in the ICEid email but the browser not getting the full URL transferred. This can happen when your email client automatically puts in a return causing the URL to cover more than one line. Try copying the link from the email and pasting it into the browser bar and make sure the full URL is present.

If you are not able to get your account activated, just email us on and we will be happy to help!

A. If you didn't find the answer to your question on this FAQ, just email us on!

Want to see what an Emergency Contact Record looks like?

Just scan the QR code above or check out our Sample Emergency Contact Record.

So what is a QR Code?

A QR code is a type of two-dimensional barcode that when read with a QR code reader application (available on most smartphones) will automatically launch the phone's browser application and open a web page. In this case, your personal Emergency Contact Record. What more information - check out our How It Works page.